Terms & Conditions

For the kind attention of our respected customers.

Please read the following information carefully before you place your order on any products and/or services via this website. You are required to thoroughly read through all terms and conditions set forth before you decide to make a purchase through this website.

General Terms

  • We offer you, as a user, a prerequisite condition that you fully accept all terms, conditions, policies and statements that appear on this website. By using this site, you acknowledge that the acceptance of terms and conditions, including changes, additions or any other form of updates shall commence on the date that it is posted. You should review all terms and conditions each time you access the site as it shall form a binding contract.
  • No contract shall be formed between you (Buyer) and Dot Dot Enterprise (Seller) for any sales and purchase until we receive notification and acceptance of your order and full payment as specified in the Invoice. We will contact you within three (3) working days to confirm receipt of payment. An agreement will be formed only after we have received your full payment and after a written confirmation is made, thereafter creating a valid contract between you and Dot Dot Enterprise.

Goods and Services

  • Details regarding the price of goods and services offered on this website are as per those displayed when you make a reservation. Any representations made about the product(s) featured on this site are strictly for promotional purposes. The actual product that you order and receive may differ from the representations made on this website.
  • The items offered are subject to the availability of stock. Should there be no stock for an item at the time you place an order, we will notify you as soon as possible. We will also recommend other available alternatives. If you do not agree with the alternatives, your payment will be refunded.
  • We reserve the right to change the price from time to time. The purchase price that shall be binding is the price displayed at the time of booking.
  • Product defect liability. We shall accept responsibility to any defect or damage to the product due to manufacturer's defect from the factory if notice of such damange or defect is received within 24 hours after receipt of goods. Customers must contact us via email and will receive feedback from us regarding the type of defects and we will thereafter take further action.
  • We guarantee that all products supplied by us shall be in good condition in accordance with the specifications therein. Should there be any defect on the product, please notify us in writing within 24 hours of receipt of the good. We shall strive to resolve the problem immediately.

Payment

  • All payment must be made in Malaysian Ringgit (RM) currency.
  • Payment for reservation made through this website can be done directly to any of the designated accounts specified on this website. Delivery will only be made after payment is credited to the account specified.

Period of Completion and Delivery

  • Once we receive your order and payment, we will acknowledge receipt of your order and payment via email and request for a confirmation of your address and telephone number within three (3) working days. You are required to review and provide feedback after receiving the email immediately. We will require 1-3 days to prepare and deliver your product depending on your feedback.
  • Shipment of goods will be according to the address you provide at the time of order. In the event of a change of address, shipping costs may vary. Should this happen, you are required to pay the difference before delivery can be made.
  • To facilitate delivery, we shall employ the services of Pos Malaysia. Should you wish to opt for a different mode of delivery, the delivery cost charged by other courier agencies shall be borne entirely by you.
  • The delivery period is dependent on the mode of delivery and destination. Delivery via Pos Laju only takes between one (1) or two (2) working days to destination cities in Malaysia. However, the delivery period may take longer should your location be further inland. You should check yourself with your local post office to inquire more details regarding delivery.
  • Shipping cost calculation is based on the following:
      • For the first 0 to 500 grams
        [please refer to the following estimates cost of postage]
          • Peninsular Malaysia (BM) = RM6
          • Sarawak = RM8
          • Sabah = RM10
  • We will make every effort to ensure that the specified period is duly complied with. However, in cases beyond our control such as insufficient stock, some delays may occur. Therefore, you are encouraged to order in advance to avoid the occurrence of any unnecessary problems.
  • We will ensure that the total quantity of products supplied is in accordance with the number of your orders. However, you are encouraged to check the delivered items immediately upon receipt. If you find any discrepancies in the quantity or type of product supplied, you must respond within seven (7) days from the date of receipt. We will review the case and should there be a mistake on our part, we will make a replacement immediately. However, if the period has expired, any complaints will not be entertained.

Risk

  • Upon delivery to Pos Malaysia or any other delivery agent, our responsibility shall end there. Any further inquiries regarding the delivery should be directed to Pos Malaysia or any other appointed delivery agent.

Cancellation of Reservation

  • Goods that have been purchased cannot be returned.
  • Goods that have been purchased are not refundable in the form of money.
  • Payment of goods that have been made cannot be cancelled. Cancellation can only be done before payment is made.

Refund Policy

  • If there are any payment made which may be more than the purchase price, we will refund the difference within 2-4 weeks.
  • We will also refund you if we are not able to provide the goods and services, within the stipulated time

Privacy Policy

  • The purpose of us retaining the details that you provide is solely to process your order and to provide the best services in relation to your booking or order. We will not knowingly give your personal information to any third party.